There has been a lot of media coverage surrounding the highly popular under-eye serum, Elite Serum.  If you read eye cream review blogs, the eye serum has won numerous awards and drawn praise from skin care insiders and skin care consumers alike.  Many people use it to fight dark circles under the eyes, as the formula does contain Haloxyl, which is an ingredient formulated to cure dark circles, but the question that is often posed to eye cream companies is – will it prevent eye wrinkles?

After reading so much about Elite Serum, and doing extensive reporting on other aspects of the under eye cream, I went on a fact-finding mission to get this answer.  I started on the live help section on  I spoke with Sophia, who was very prompt, helpful, and courteous in answering all of the questions I asked her.  I find that a quick, able customer service department usually means that the company is ran quite professionally.  When a company takes the time to educate their entire staff about the product line, it shows they really care about their customer service.  Sophia also invited me to call in and ask any questions I had at any time.  I took her up on that offer.

When I called the 800# and routed the call to customer service, I was greeted by a gentlemen named Andy.  Andy was very friendly and knowledgeable as well, and when I asked him the same questions I had asked Sophia, he responded with the same information.  That’s another good sign when you check out a company – consistent information. There are some many companies that make wild, bogus claims about their product lines that sometimes their customer service departments will just say the darnedest things.  I had one company I called tell me my wrinkles would be gone “forever” after just one use of their product.  Anyone who knows skin care knows that this is simply impossible from all angles.

Andy answered my main question with poise and a level of business savvy expected from a top level manager.  When I asked him his title, he simply replied “customer service.”  It’s refreshing dealing with a company that has such solid, responsive customer support.

So, the answer to the big question – can Elite Serum PREVENT wrinkles?  Andy’s response, which I told him I was printing online as part of a column I write, was this:

“Elite Serum, when used as directed every day, WILL prevent wrinkles, dark circles under the eyes, crows feet, puffy eyes, and even eye bags.  It works therapeutically, so you will not see an instant effect, however, you will feel cool, refreshed, and younger after applying the eye serum.  Our head formulator says that the effect of Elite Serum will be enhanced if you use daily anti-wrinkle cream, and due to this advice the company is releasing their own wrinkle cream in the very near future.”

“Wow, that’s all great information, Andy,” I curtly replied.  Andy thanked me for the call, asked how else he could help, and when I said I was just looking for information, he said “We’re happy to help, ma’am.”

I was impressed on so many levels with the Elite customer service.  It was simply “Elite” on many levels.

Karla A. Sutton is an anti aging expert.  Her reports on skin care companies appears in many online journals, including